Smart solutions for hospitality.
Improve guest service and productivity.
WaitOn provides hospitality venues with configurable wireless smart devices, software to manage requests, employee performance, reporting and more.
Smart devices that elevate every stay
Wireless devices built for hospitality. Streamline guest requests, staff workflows, and safety alerts.
Wireless, long-range programmable buttons that replace paperwork and phone calls. From guest room service and checkout to housekeeping and maintenance, each device can be customized to trigger any action.
- Room Cleaning
- Fresh Towels/Linens/Toilet Roll
- Minibar Restock
- Do Not Disturb
- Checkout
- Valet/Porter
- Concierge
- Help
- & more...
One place to run service, staff, and devices
Real-time dashboards, smart alerts, performance tracking and more. Run operations with clarity and confidence.
Company Dashboard
See all requests and service metrics like completion rate and average wait time at a glance, all in one place.
Employee Activity
Track employee performance metrics with in-depth reporting and time period comparisons.
Real Time Requests
Get real time visibility of custom and device requests sent to the live requests screen.
Complete Reporting
Full reporting on wait times, service metrics, and trends— filter by location, users and device, then export to CSV or PDF for records.
Smart Alerts
Configure alerts to show notifications, play a sound or send an SMS message from a high-priority request—so staff respond faster.
Device Management
Manage your devices from the app. Configure buttons and see the status and battery levels of your devices.
Staff Rota
Manage your staff rota and see who is on duty at a glance.
In-App Support
Get help fast with an in-app service desk and troubleshooting guides.
User Management
Create users and manage roles across your tenant.
Reporting built for Managers who need clarity
See complete reports and analytics: filter by date range, location, device, and team member. Explore charts and full request details. Export to CSV, PDF, or chart images.
Track Employee Performance Metrics
Managers can monitor responsiveness and workload with custom requests.
Last 2 Months
Wait Time Reporting
Track response times and identify bottlenecks across your hospitality operations.
Status Breakdowns
See how many requests are in each status, and how long they have been in that status.
Filter Reports
Narrow down reports by user, location, area and date range to focus on what matters.
Export Reports
Export your reports as PDF or CSV for sharing, archiving, or further analysis.
Wireless that works across your property
Our devices use long-range wireless technology so they reach every corner of your building and work outdoors, no matter the layout. No complex setup, just reliable coverage.
Long-range connectivity
Our wireless technology reaches across large properties—from the main building to outbuildings, pools and gardens. No need for complex wiring or Wi‑Fi in every corner. Signals penetrate walls and floors, so one gateway can cover an entire wing.
Works outdoors
Devices work reliably outside: by the pool, in the garden, at the spa or on terraces. Built for the elements with weather-resistant housings, so guests can request service indoors or outdoors.
Years of battery life
Ultra-low-power wireless chips mean devices run for years on standard batteries. No cabling, no power outlets, no maintenance—just replace batteries when needed and keep operations running smoothly.
Reliable & secure
Enterprise-grade encryption and secure device connectivity. Every request is delivered reliably and protected end-to-end.
Pricing
Straightforward pricing. Everything you need to improve guest service.
Per month / room
+ Installation fee and gateway cost
Plan includes:
- Fully customizable smart devices tailored to your brand and workflow.
- Long-range wireless—works across your property, indoors and outdoors.
- Device management—onboard, monitor, and troubleshoot hardware from one place in the app.
- Real-time dashboard with live visibility into all requests.
- Wait time reporting—spot bottlenecks and improve response times.
- Cancel & completion tracking with detailed analytics.
- Track employee performance metrics with custom requests and reporting.
- Configure alerts to show notifications, play a sound or send SMS messages
- Staff rota management—plan shifts, see who's on duty, and keep coverage clear across teams.
- Request & workflow setup—define areas, locations and request templates to make your team more efficient.
- Real-time requests—guest calls for service appear instantly so nothing sits in a queue unseen.
- Complete reporting—historical data, exports, and insights across requests, wait times, and performance.
- Dedicated in-app support—raise tickets, browse help articles, and get answers without leaving the app.
Contact Us
Reach out today and start your journey to improving customer service.
Live Chat
Start a conversation with our team Monday-Friday 9am-5pm